Cancellation & Refund Policy
Last updated: 29th August, 2026
This Cancellation & Refund Policy governs payments made on the GoBro platform operated by GO BRO APP PRIVATE LIMITED (“GoBro”, “Company”, “we”, “our”, “us”).
By making a payment on GoBro, you agree to this policy.
1. Company Information
GO BRO APP PRIVATE LIMITED
KOWO WORKSPACES, 4TH FLOOR, HOUSE NO. 11/39/40, NIZMAR CENTRE, DR. A B RD, NEAR EDC HOUSE, PANAJI, GOA, Panaji, North Goa, Tiswadi, Goa, India, 403001
Email: [email protected]
2. Nature of Services
GoBro is a technology platform that provides digital services including:
• project listing packages
• property listing features
• campaign and promotion tools
• enquiry access packages
• visibility tools
• subscription plans
• broker participation tools
• service provider discovery
• communication tools
• marketplace facilitation tools
Most services are digital and are considered delivered once activated on the platform.
3. General Refund Principles
As followed by major digital marketplaces, once a service has been activated or delivered on the platform, payments are generally non-refundable.
GoBro does not guarantee:
• enquiries
• leads
• conversions
• site visits
• rentals
• sales
• transaction closure
• value from spend
• business performance
Payments made are for access to platform tools and visibility features.
4. Cancellation Before Activation
Refund requests may be considered if:
• service has not yet been activated
• listing has not yet gone live
• campaign has not yet started
• subscription has not yet commenced
• service delivery has not begun
Approved refunds may be subject to deduction of:
• payment gateway charges
• processing fees
• applicable taxes
Apple In-App Purchases (iOS Users) If you purchase subscription plans or visibility tools directly through the Apple App Store (In-App Purchases) on our iOS app, those transactions are managed entirely by Apple. GoBro cannot process cancellations or refunds for Apple In-App Purchases. You must request refunds directly through your Apple ID account settings, subject to Apple’s standard App Store refund policies. For all other payments made directly via our web platform or third-party gateways, the standard GoBro refund policies apply.
5. Listing Products and Visibility Services
Payments made for listing services or visibility tools are generally non-refundable once:
• listing has been published
• visibility has been activated
• listing period has started
• listing has received exposure on the platform
GoBro does not guarantee enquiries or transaction outcomes from listings.
6. Enquiry and Lead Based Products
Where platform access includes enquiry or connection opportunities:
GoBro does not guarantee:
• lead quality
• response rates
• deal closure
• business outcome
Refunds are not provided based on:
• lack of conversion
• dissatisfaction with response quality
• business performance outcomes
7. Professional Services Marketplace
Where GoBro facilitates connection with independent professionals such as:
• legal advisors
• surveyors
• designers
• documentation providers
GoBro is not responsible for:
• service quality
• timelines
• deliverables
• commercial terms
Refund eligibility depends on whether service engagement has started.
Disputes between users and service providers must be resolved directly between them.
8. Duplicate or Erroneous Payments
If a duplicate payment occurs due to technical error, the excess amount may be refunded after verification.
Users must report duplicate transactions within 7 days.
9. Failed Transactions
If payment is deducted but service is not activated:
users may contact support.
After verification:
• service may be activated, or
• refund may be processed
10. Fraud Prevention
GoBro reserves the right to:
• review transactions
• request identity verification
• delay refunds
• reject refund requests
if fraudulent activity or misuse is suspected.
11. Chargebacks
Users are encouraged to contact GoBro support before initiating chargebacks through banks or payment providers.
Unjustified chargebacks may result in:
• account suspension
• restriction of services
• recovery of costs incurred
• legal action where required
12. Refund Processing Timeline
If approved, refunds are typically processed within:
5–10 business days
Actual timelines depend on banking partners and payment gateway processes.
13. How to Request Cancellation
Users may submit cancellation requests by contacting:
Please include:
• registered mobile number or email
• transaction details
• reason for request
Our team will review the request and respond.
14. Policy Updates
GoBro reserves the right to update this policy periodically.
Updated versions will be published on the platform.
Continued use of services constitutes acceptance of updated policy.